The Key Result Areas (KRA) of an IT Manager may vary based on the organization’s size, industry, and specific IT requirements. IT Manager is the key personal to handle all the IT task of a company. Who reports directly to the CTO. However, some common KRAs for an IT Manager include:
IT Infrastructure Management: The IT Manager is responsible for managing the IT infrastructure, including hardware, software, and networks. This includes ensuring that all systems are up to date and functioning correctly.
Information Security: The IT Manager must ensure that the company’s sensitive information is secure and protected from unauthorized access, theft, and cyber-attacks. This includes creating and enforcing security policies and procedures and implementing security measures.
Project Management: The IT Manager must oversee IT projects from start to finish, ensuring that they are completed on time, within budget, and to the company’s satisfaction. This includes defining project goals, creating project plans, allocating resources, and monitoring progress.
Budget Management: The IT Manager must manage the IT department’s budget, including forecasting costs, creating budgets, and tracking expenses to ensure that the department stays within budget.
Staff Management: The IT Manager must recruit, train, and manage IT staff. This includes setting goals, providing training and development, conducting performance evaluations, and managing employee relations.
Vendor Management: The IT Manager must manage relationships with vendors and contractors who provide IT services to the company. This includes negotiating contracts, managing service level agreements (SLAs), and monitoring vendor performance.
Business Continuity Planning: The IT Manager must develop and implement business continuity plans to ensure that IT systems can quickly recover from disasters or disruptions.
Innovation: The IT Manager should constantly explore new technologies and trends to improve the company’s IT capabilities and gain a competitive edge. This includes researching and implementing emerging technologies and identifying areas where technology can drive business growth.